Security
- Gated or keypad entry, ideally with individual access codes
- CCTV that covers corridors and entrances, not just the gate
- Good lighting and, ideally, on-site staff during the day
- Individually alarmed units at some facilities
- A sturdy lock: disc locks are harder to cut than standard padlocks
Access and convenience
- Access hours that fit your plans (some sites offer 24-hour access)
- Drive-up units or loading bays near the door
- Lifts, trolleys and pallet trucks
- Parking for vans and trailers
Contract and fees
- Minimum term, notice period and how rent is charged
- How and when prices can change
- Admin fees, deposits and late fees
- What happens if rent is unpaid, including the facility’s right to sell contents (lien rights in the US)
- Rules on what you can store
Insurance and protection
Many facilities require your goods to be covered. Compare the facility’s cover with any home, renters or business insurance you already have, checking the claim limits, excess or deductible and exclusions such as damp or pests.
Reputation
- Read recent reviews on independent sites
- Visit before you book and look at the unit you’ll actually get
- Check whether the operator belongs to a trade association, such as the Self Storage Association (US), the Self Storage Association UK or a member association of FEDESSA in Europe. Membership usually means signing up to a code of practice.
Last updated: 13 October 2026
